Privacy Policy – MX Tuition

Effective Date: 29th September 2025
Last Updated: 29th September 2025

MX Tuition (“we”, “our”, “us”) is committed to protecting the privacy and confidentiality of personal information we collect, use, store, and disclose. This Privacy Policy explains how we handle personal information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Privacy and Personal Information Protection Act 1998 (NSW).

1. What Information We Collect

We may collect and hold the following types of personal information:

Students

Full name, date of birth, school, year level, and subjects of interest

Contact details (email, phone number, address)

Academic records, learning needs, and tutoring goals

Parents/Guardians

Full name and relationship to student

Contact details (email, phone number, address)

Payment information (processed securely and not stored in plain text)

Tutors

Full name, date of birth, qualifications, resume, and background information

Contact details (email, phone number, address)

Working With Children Check (WWCC) and other compliance documents

Bank account details for payment

Website and Online Services

IP addresses, browser type, device information, and usage data through cookies (for site functionality and security only).

2. How We Collect Information

We collect information directly from:

Application forms, registration forms, and onboarding processes

Phone calls, emails, or text messages with students, parents, and tutors

Payment transactions (via secure third-party providers such as Stripe, PayPal, or bank transfer)

Our website, booking systems, and online learning platforms

We may also collect information from third parties (with your consent), such as schools, referees for tutors, or background check providers.

3. Why We Collect and Use Information

We only collect personal information that is reasonably necessary for:

Providing tutoring services to students

Matching students with qualified tutors

Communicating with students, parents, and tutors

Processing payments securely

Verifying tutor suitability (including WWCC verification)

Improving our educational services and platforms

Meeting our legal and regulatory obligations

4. Storage and Security

We take all reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. Security measures include:

Digital Security

Secure encrypted databases with role-based access

TLS/SSL encryption for all online transactions and communications

Regular security audits and password-protected accounts

Physical Security

Restricted access to office files

Locked filing cabinets for paper-based records

Payment Security

We do not store credit card details on our servers

All payments are processed through trusted, PCI-DSS compliant third-party providers

Personal information is only retained as long as necessary for the purposes outlined in this policy, and securely destroyed when no longer required.

5. Disclosure of Information

We will not sell, rent, or trade your personal information. We may only disclose it to:

Tutors and students/parents, for the purpose of coordinating tutoring services

Payment processors, banks, and accounting software providers (for secure transactions)

IT service providers, cloud storage, and learning management platforms (all bound by confidentiality and data protection obligations)

Legal or regulatory authorities, where required by law

Where personal information is disclosed outside Australia (e.g., through cloud-based services), we take steps to ensure it is protected to the same standard as required under Australian law.

6. Access and Correction

You have the right to request access to personal information we hold about you, and to request corrections if it is inaccurate, out-of-date, or incomplete.

Requests can be made by contacting us (see Section 9). We will respond within a reasonable timeframe in accordance with the APPs.

7. Your Rights

Under NSW and Commonwealth privacy law, you have the right to:

Access the personal information we hold about you

Request corrections to your information

Make a privacy complaint if you believe we have mishandled your data

If you make a complaint, we will respond within 30 days. If you are unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) or the NSW Privacy Commissioner.

8. Cookies and Online Tracking

Our website uses cookies for:

Basic functionality (session management, logins)

Security (fraud prevention, access control)

Analytics (to improve our services)

You can disable cookies in your browser settings, though this may limit certain website features.

9. Contact Us

For questions, concerns, or requests regarding privacy, please contact:

MX Tuition – Privacy Officer
Email: [email protected]
Phone: 0450473858

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in law or business practices. Updated versions will be published on our website with a new effective date.